Senior Customer Success Engineer- Public Sector

ABOUT THE ROLE As a Senior Customer Success Engineer in our Public Sector team, you will play a critical role in helping government and public sector organizations achieve real, measurable value from the GitLab platform. You will be part of a distributed team that partners with customers to drive adoption, retention, and growth by aligning GitLab capabilities with each customer's mission and enabling them on DevSecOps best practices. WHAT YOU'LL DO As a Senior Customer Success Engineer, you will engage with customers via Zoom calls and email as a technical consultant during the post-sales journey, providing product, solution, and best-practice guidance. You will partner with Customer Success Managers to go deep on GitLab use case implementation, deliver practical customer-specific enablement, and provide technical and architectural guidance that helps customers adopt GitLab capabilities. You will also align with Account Executives and Renewals Managers to share customer-facing subject matter expertise and contribute to customer-facing learning resources, including GitLab documentation and enablement programs. WHAT YOU'LL NEED To succeed in this role, you will need experience supporting one or more GitLab use cases, proficiency with DevSecOps tools, a technical background in software development or systems engineering, and the ability to communicate complex technical topics clearly in writing and live settings. You will also need experience operating as a trusted technical advisor to customer and business stakeholders in a post-sales environment and strong time management and prioritization skills. WHY REMOTE As a Senior Customer Success Engineer in our Public Sector team, you will work in an all-remote, distributed environment, collaborating asynchronously across time zones using GitLab's tools and processes. BENEFITS GitLab offers a range of benefits to support your career growth and well-being, including a competitive salary, comprehensive health plan, parental leave, education stipend, and life insurance. You will also have access to ongoing training and development opportunities, including certification programs and workshops, to help you maintain specialty competency in one or more technologies aligned to GitLab's market focus.