Senior Customer Success Architect, France

ABOUT THE ROLE The Senior Customer Success Architect role at GitLab is a highly strategic position that focuses on providing unparalleled value to our customers by aligning our platform with their unique business objectives and driving long-term success. As a key member of our Customer Success team, you will serve as a trusted advisor to our key customers, leveraging your deep understanding of DevSecOps best practices, industry trends, and our software capabilities to help them navigate complex challenges and achieve their desired outcomes. WHAT YOU'LL DO As a Senior Customer Success Architect, you will be responsible for partnering with our customers to define and achieve business outcomes, building strong, consultative relationships, and serving as a liaison between the customer and the GitLab ecosystem. Your key responsibilities will include: - Partnering with customers to turn their desired positive business outcomes into actionable objectives - Guiding customers on the GitLab platform, best practices, and use cases - Understanding the customer journey and providing guidance on future adoption - Acting as the GitLab liaison for customer questions, issues, or escalations - Owning a book of assigned customers and focusing on increasing adoption, ensuring retention and growth, and overall customer satisfaction - Remaining knowledgeable and up-to-date on GitLab releases - Providing immediate onboarding activities and working with customers to build Customer Success Plans - Program managing account escalations and providing insights on new features and training opportunities WHAT YOU'LL NEED To succeed in this role, you will need to bring a combination of technical and business acumen, as well as exceptional communication and relationship-building skills. Your experience should include: - Understanding of Git and typical branching strategies - Knowledge of software development lifecycle and development pipeline - Understanding of continuous integration, continuous deployment, and DevSecOps - Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention - Experience partnering with customers to define and achieve business outcomes - Familiarity working with customers of sizes relevant to the assigned segment - Exceptional verbal, written, organizational, presentation, and communications skills - Detailed-oriented and analytical with strong team player and self-starter skills - Project management experience and skills - Strong technical, analytic, and problem-solving skills - Alignment with our values and willingness to work in accordance with those values - Ability to travel if needed and comply with the company's travel policy - Demonstrated progressive experience in a related function with direct customer advocacy and engagement experience in post-sales or professional services functions - Fluency in French WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and enjoy a better work-life balance. You will also have access to a range of benefits and resources that support your health, finances, and well-being. BENEFITS - Benefits to support your health, finances, and well-being - Flexible Paid Time Off - Team Member Resource Groups - Equity Compensation & Employee Stock Purchase Plan