Operations Associate - Managed Support (CDMX)

ABOUT THE ROLE We are seeking an Operations Associate - Managed Support to join Stripe's Mexico City team. As a key member of our global operations team, you will play a critical role in designing, implementing, and growing Stripe's operations for the next decade. You will be part of a dynamic and innovative team that prioritizes collaboration, inclusivity, and excellence. WHAT YOU'LL DO As an Operations Associate - Managed Support, you will be responsible for troubleshooting and solving external user issues, analyzing processes to improve user experience, and working closely with other Stripe teams to enhance product offerings and messaging. You will have the opportunity to gain unique insights into how thousands of businesses on Stripe scale and operate, and to make a real impact on the future of the organization. WHAT YOU'LL NEED To be successful in this role, you will need to have a user-first mindset, excellent communication skills, and the ability to excel in analytical thinking and problem-solving. Prior experience in customer service or internal and external user-facing operations is also essential. You will be an organized self-starter with a passion for finding solutions to users' challenges, and you will be able to prioritize and work in a quick-moving environment. WHY REMOTE As a remote worker, you will have the flexibility to work from anywhere and enjoy a better work-life balance. You will also have the opportunity to work with a global team and contribute to a mission-driven organization that is shaping the financial landscape for businesses worldwide. BENEFITS * Competitive salary * Health plan * Parental leave * Education stipend * Life insurance * Equipment stipend * Flexible schedule * Weekend shift pattern (either Sun-Thur or Tue-Sat) with paid breaks and time off * Opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization * Chance to be part of building a brand new team and operational culture for Stripe