Manager, Customer Success Managers, EMEA

ABOUT THE ROLE GitLab is the intelligent orchestration platform for DevSecOps. We enable organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. As a Customer Success Management (CSM) Team Lead, you will be part of a high-performance culture that drives innovation and values every voice. You will work with our team to co-create the future of software development. WHAT YOU'LL DO As a CSM Team Lead, you will be responsible for mentoring and enabling the team to exceed company growth and retention forecasts. You will work with the Customer Success Director to establish and manage goals and responsibilities for CSMs, manage a team of highly motivated CSMs, and ensure they exceed GitLab expectations in core knowledge, communication, and execution. You will also provide leadership and guidance to coach, motivate, and lead the team members to their optimum performance levels and career development. Additionally, you will manage resource assignments and staffing levels, identify and implement improvements to processes and tools, and develop senior-level relationships with customers. WHAT YOU'LL NEED To be successful in this role, you will need a proven track record in software/technology sales, consulting, or customer success. You should have experience leading teams, driving software adoption, and building and scaling customer success management practices. Knowledge of software development lifecycle processes and tools, as well as agile and/or DevOps practices, is a plus. You should also be able to develop strategies, translate them into initiatives, and track successful delivery. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and be part of a global, distributed team. You will be able to collaborate with colleagues across cultures, lines of business, and geographies, and work with senior executives to drive business growth and customer satisfaction. BENEFITS GitLab offers a range of benefits to support your health, finances, and well-being, including flexible paid time off, benefits to support your health, finances, and well-being, and a team-oriented culture that values every voice.