Manager, Customer Success - LATAM (Portuguese-speaking)

ABOUT THE ROLE As a Manager, Customer Success for Datadog's LATAM region, you will play a pivotal role in driving customer success and retention across the region. This position offers a unique opportunity to join a leading company in the observability and security space and see the impact of your contributions firsthand. Datadog values its hybrid workplace culture, which fosters relationships, collaboration, and creativity, allowing employees to create a work-life harmony that best fits their needs. WHAT YOU'LL DO As a Manager, Customer Success, you will be responsible for driving and influencing the full renewal and expansion sales cycle, serving as an advisor and role model for exemplary customer service. You will balance autonomy with effective communication upwards, act as a regional/segment owner and escalation point for relevant matters, and motivate Customer Success Managers to foster customer relationships that build trust and achieve consistent revenue growth. Additionally, you will collaborate cross-functionally to drive positive customer outcomes and solve complex challenges, and focus on talent attraction, retention, and development to create high-performance teams. WHAT YOU'LL NEED To succeed in this role, you will need to have experience in Customer Success or Account Management, with a minimum of 6 years of experience, preferably in the SaaS space. You should also have at least 3 years of experience leading a high-performing team of Customer Success Managers, a proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities, and familiarity with the B2B tech or subscription-based software space. You should be comfortable in a fast-paced, scaling environment. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and create a work-life harmony that best fits your needs. Datadog values its remote employees and provides a supportive and inclusive work environment that allows you to thrive. BENEFITS Datadog offers a comprehensive benefits package, including best-in-class onboarding, sales training in MEDDIC and Command of the Message, an inclusive company culture, and opportunities to join our Community Guilds. You will also have access to intra-departmental mentor and buddy programs, continuous professional development, product training, and career pathing. Additionally, you will receive new hire stock equity (RSU) and employee stock purchase plan (ESPP), and generous global benefits.