Level 1 Help Desk Technician

ABOUT THE ROLE The Auctus Group LLC is a healthcare technology and medical billing organization that prioritizes people and culture. We've been a remote-friendly company since before it was popular, and we're committed to creating an amazing work environment for our team. We support continuing education, match charitable donations, and strive for a work-life balance. Our team is made up of like-minded individuals who value learning, teamwork, and having fun. WHAT YOU'LL DO We're seeking a dependable and customer-focused Level 1 Help Desk Technician to join our team. As a Help Desk Technician, you'll provide first-line technical support to internal employees across multiple departments, including operations, billing, reporting, and leadership teams. You'll troubleshoot common technical issues efficiently, maintain professionalism, and provide excellent customer service. WHAT YOU'LL NEED To be successful in this role, you'll need: - 1-3 years of prior IT help desk or technical support experience - Experience supporting Microsoft 365 environments - Familiarity with Windows and macOS troubleshooting - Basic understanding of networking concepts, VPNs, printers, and endpoint devices - Strong communication and organizational skills - Ability to prioritize tasks and manage multiple requests simultaneously - Experience with ticketing systems and remote support tools is preferred WHY REMOTE As a remote-friendly company, we offer the flexibility to work from home and maintain a healthy work-life balance. We're looking for someone who is self-motivated, disciplined, and able to work effectively in a remote environment. BENEFITS We offer a competitive salary and a range of benefits, including: - Continuing education support - Charitable donation matching - A fun and supportive work environment - Opportunities for professional growth and development - Flexible work arrangements, including remote work options