Lead, Bus Sys Engineering - PS + CSM + TS

ABOUT THE ROLE We are seeking a highly experienced Lead Salesforce Engineer to drive the architecture, design, and evolution of critical Salesforce and CRM solutions supporting MongoDB's post-sales business processes. This role combines deep technical leadership, hands-on solution design, cross-functional stakeholder partnership, people management, and a modern engineering mindset that embraces AI-powered development responsibly to improve productivity, quality, and long-term platform health. WHAT YOU'LL DO As the Lead Salesforce Engineer, you will lead the architecture, design, and development of scalable Salesforce solutions supporting post-sales teams, including Customer Success, Support, Renewals, Services, and account management workflows. You will translate business requirements into secure, maintainable, and scalable technical solutions aligned with long-term platform strategy. You will partner closely with business stakeholders, product teams, and engineering teams to refine requirements and deliver high-quality post-sales solutions. You will oversee integrations between Salesforce and other enterprise platforms, ensuring reliable data flow and sound system design across the customer lifecycle. You will drive platform optimization across performance, scalability, usability, maintainability, and governance. You will establish and enforce engineering standards for coding, testing, documentation, CI/CD, and release management. You will troubleshoot complex technical and production issues and drive long-term, scalable resolutions. You will maintain technical documentation, including architecture decisions, design specifications, and implementation details. You will stay current with Salesforce platform capabilities, releases, and best practices, and proactively recommend improvements. You will proactively identify process and technical gaps, and help define and drive tech debt reduction initiatives, platform modernization efforts, and engineering efficiency improvements across the Salesforce ecosystem. You will leverage AI-powered engineering tools such as Apex Guru, GitHub Copilot, Salesforce Agentforce/Vibes, Claude Code, and similar capabilities to improve development productivity, code quality, design effectiveness, troubleshooting, and documentation, while applying strong judgment around security, privacy, accuracy, and responsible AI usage. WHAT YOU'LL NEED To be successful in this role, you will need a Bachelor's or Master's degree in Computer Science, Information Systems, or a related field. You will have 12+ years of experience in Salesforce engineering, application development, or technical leadership within global SaaS organizations. You will have strong hands-on experience with Apex, Lightning Web Components, Flows, integrations, and Salesforce platform customization. You will have a strong understanding of Salesforce architecture, governor limits, design patterns, and scalable solution design. You will have experience designing or supporting Salesforce solutions for post-sales functions such as Customer Success, Support, Renewals, Services, or customer lifecycle management. You will have experience with DevOps, CI/CD, release management, and Agile/Scrum delivery models. You will hold a Salesforce Platform Developer II certification, and Salesforce Certified Application Architect and Salesforce Certified System Architect certifications are strongly preferred. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and maintain a healthy work-life balance. You will have access to a range of benefits that support your well-being and career development, including a competitive salary, comprehensive health plan, and opportunities for professional growth and development. BENEFITS - Competitive salary - Comprehensive health plan -