Implementation Success Senior Specialist - USA, Canada and UK

ABOUT THE ROLE Storyblok is a headless CMS that empowers marketers and developers to create with joy and succeed in the AI-driven content era. As an Implementation Success Manager, you will own the end-to-end implementation motion, from the first scoping conversation through to partner-led delivery and value realization. This is a commercially minded, relationship-driven role that requires structuring complex engagements, working effectively with partners, and ensuring customers achieve value faster. WHAT YOU'LL DO As an Implementation Success Manager, you will be responsible for scoping and requirements, partner management and delivery oversight, client relationships and stakeholder management, commercial and growth, and cross-functional collaboration. Key responsibilities include: - Leading discovery and scoping conversations with customers to understand business objectives, technical requirements, and success criteria - Translating complex requirements into clear, structured Statements of Work (SOWs) that set the right expectations and protect both the customer and Storyblok - Defining engagement scope, timelines, resourcing, and commercial terms in partnership with Sales and Customer Success - Ensuring every engagement is set up for success before a single line of code is written - Owning the relationship with Storyblok's implementation and agency partners throughout the delivery lifecycle - Working closely with partners to ensure they have the context, resources, and direction needed to deliver to scope and standard - Acting as the escalation point for delivery issues, managing risk and resolving blockers without losing momentum - Building and maintaining trusted relationships with senior client stakeholders up to C-suite level - Communicating clearly across technical and non-technical audiences, translating complexity into clarity - Partnering with Account Management and Customer Success to identify expansion opportunities emerging from active engagements - Supporting pre-sales activity including scoping workshops, commercial proposals, and client presentations - Contributing to the development and continuous improvement of Storyblok's PS methodology, SOW templates, and partner engagement frameworks - Working closely with Product and Solutions teams to share implementation insights and inform platform development - Collaborating with CS to ensure a smooth handover from implementation to ongoing adoption and account health - Feeding partner and customer feedback into Storyblok's go-to-market and product roadmap conversations WHAT YOU'LL NEED To be successful in this role, you will need: - Proven experience in a Professional Services, Solutions, or Implementation role within a SaaS or CMS environment - Strong background in scoping complex technical engagements and writing or owning Statements of Work - Experience managing implementation partners, agencies, or SIs — with a clear understanding of how to get the best from partner relationships - Commercially aware, with the ability to balance customer outcomes and business interests - Excellent stakeholder management skills — confident, credible, and trusted at senior levels - Able to operate without a detailed delivery playbook — comfortable with ambiguity and skilled at bringing structure where there isn't any - Familiarity with headless CMS, composable architecture, or digital experience platforms is a strong advantage - Strong command of the English language WHY REMOTE As a fully remote company, Storyblok offers a flexible schedule and work-life balance at its core. You will be part of an international team that