Hyperscaler Operations Manager

ABOUT THE ROLE GitLab is seeking a highly skilled Hyperscaler Operations Manager to join our Ecosystem Operations team. This role combines deep operational governance with the successful execution of hyperscaler operational initiatives, serving as the operational architect of the hyperscaler GTM and primary process owner for marketplace, co-sell, and funding operations. As a key member of our team, you will own the technology, processes, and operational infrastructure that underpin GitLab's hyperscaler motions, serving as the go-to resource for hyperscaler partners and internal teams. WHAT YOU'LL DO As Hyperscaler Operations Manager, you will be responsible for: - Establishing, overseeing, and continuously improving end-to-end marketplace operational processes, including private offer management, CPPO/MCPO structures, and third-party integrations. - Serving as the internal expert on the private offer process end-to-end, partnering closely with Deal Desk to define, document, and iterate on workflows across AWS and GCP. - Owning operational execution of hyperscaler funding initiatives such as AWS Strategic Collaboration Agreement (SCA), Marketplace Private Offer Partner Program (MPOPP), and GCP Marketplace Commit to Consume Program (MCCP), including milestone tracking, deal registration, claim workflows, and commit management. - Serving as the escalation point for marketplace and funding operations, resolving complex private offer, co-sell, and billing issues that span multiple systems or stakeholders. - Administering hyperscaler platforms, maintaining system health and data integrity across all hyperscaler-specific tools and integrations. - Identifying and building AI agents to automate repetitive hyperscaler workflows, such as offer status tracking, reporting, and co-sell registration, reducing manual effort and increasing operational throughput. - Partnering with RevTech and Systems to maintain integration health across hyperscaler platforms, CRM, and downstream financial systems, including funding success tracking and reporting. WHAT YOU'LL NEED To succeed in this role, you will need: - Deep operational governance experience across cloud marketplace mechanics, hyperscaler funding, and systems administration. - Strong technical skills, including proficiency in Salesforce CRM partner objects, Tackle.io, and hyperscaler-specific PRM configurations. - Excellent communication and collaboration skills, with the ability to work closely with cross-functional teams, including Systems, Revenue Technologies, Deal Desk, Enablement, Finance, and Legal. - Experience with AI automation and process design, with a focus on improving consistency, reducing cycle time, and scaling operational capacity. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and enjoy a range of benefits, including: - Flexible schedule and work environment. - Opportunities for professional growth and development. - Collaborative and inclusive team culture. - Competitive salary and benefits package. BENEFITS - Competitive salary and benefits package. - Flexible schedule and work environment. - Opportunities for professional growth and development. - Collaborative and inclusive team culture. - Access to cutting-edge technology and tools. - Comprehensive health plan and parental leave policy. - Education stipend and life insurance.