Global People Support - Team Lead

ABOUT THE ROLE We're seeking an experienced People Operations leader to join Stripe's People & Places Operations team within the Stripe Delivery Center (SDC). As a strategic HR leader, you will provide operational leverage and expand Stripe's portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams. This is an exciting opportunity to put the global economy within everyone's reach while doing the most important work of your career. WHAT YOU'LL DO As a People Operations leader, you will be responsible for providing strategic HR leadership to HR Operations, ensuring an exceptional employee experience by simplifying key processes, and leading and implementing HR initiatives and projects aligned with HR and Centers of Expertise (COE). Your key responsibilities will include: - Providing strategic HR leadership to HR Operations and effectively managing, developing, and engaging the global team - Ensuring an exceptional employee experience by simplifying key processes - Leading and implementing HR initiatives and projects aligned with HR and COE - Coordinating and leading key projects for improvement across HR - Identifying best practices to improve work tasks and processes - Delivering service improvement activities across HR through process improvement methodologies and innovative thinking - Promoting and leading change - Supporting the administration and maintenance of HR systems while driving process and data integrity across the HR landscape - Participating in and/or leading projects aimed at expanding centralization, leveraging technology to improve the employee experience, and discovering actionable insights and recommending solutions - Driving process consistency, data integrity, and compliance to HR policies, procedures, data privacy, audit controls, and regulatory requirements in all HR Service Center activities - Serving as the escalation point for HR Operations guiding the root cause analysis, resolution, and communication protocol - Managing the case management system (Ops ticketing system) and team to establish service level agreements - Partnering with the HRIS team supporting HR technology upgrades - Developing and maintaining team standard operating procedures - Overseeing relevant employee data management to ensure that data is secure and maintained consistent with company policies and privacy regulations and that required reporting and filings are delivered - Tracking HR metrics to identify areas for improvement and developing and implementing counter-measures to correct identified misses to goals WHAT YOU'LL NEED To be successful in this role, you will need: - Proficiency in verbal and written communication in English - Good working knowledge of MS Office, MS Outlook, and MS Excel - Strong attention to detail - Ability to analyze and identify patterns in large data sets - Decision-making aptitudes based on given guidelines and in ambiguous contexts - Ability to work with large data sets - Very good knowledge and experience in internet navigation and research – finding specific information about products in a timely manner WHY REMOTE As a remote worker at Stripe, you will have the opportunity to work with a highly collaborative and cross-functional team that drives key support for the People and Places function. You will be nimble and flexible, able to wear many different hats, and comfortable working through ambiguity. BENEFITS - Competitive salary - Equity in Stripe - Comprehensive health insurance - Flexible PTO policy - Professional development opportunities - Access to cutting-edge technology and tools - Collaborative