Global Customer Success Enablement Lead

ABOUT THE ROLE As the Global Customer Success Enablement Lead at Coursera, you will play a pivotal role in shaping the future of skills development and education. Coursera is a leading online learning platform that partners with top universities and industry leaders to offer a wide range of courses, Specializations, and degrees. With the recent integration of Udemy, Coursera has become one of the world's most comprehensive skills development platforms, poised to accelerate AI-powered innovation and change the way the world discovers and builds skills. WHAT YOU'LL DO As the Global Customer Success Enablement Lead, you will be responsible for developing and implementing strategies to enhance customer success and satisfaction across Coursera's global customer base. This will involve collaborating with cross-functional teams to design and deliver enablement programs, training, and resources that empower customers to achieve their goals and maximize the value of Coursera's platform. Your focus will be on driving customer adoption, retention, and growth, while ensuring a seamless and personalized experience for customers worldwide. WHAT YOU'LL NEED To succeed in this role, you will need a strong background in customer success, enablement, and training, with a proven track record of developing and implementing effective enablement strategies that drive customer satisfaction and growth. You should have excellent communication and project management skills, with the ability to work collaboratively with cross-functional teams and stakeholders. A bachelor's degree in a related field is required, and a master's degree or equivalent experience is preferred. WHY REMOTE As a remote employee at Coursera, you will have the flexibility to work from anywhere in the world, while still being part of a dynamic and innovative team that is shaping the future of education and skills development. You will have the opportunity to collaborate with colleagues from diverse backgrounds and expertise, and contribute to a mission that has the potential to positively impact millions of people worldwide. BENEFITS Coursera offers a comprehensive benefits package, including a competitive salary, flexible work schedule, and a range of health, wellness, and education benefits. You will also have access to Coursera's platform and courses, as well as opportunities for professional development and growth.