Full Stack Engineer, Support Experience (Greater China Support)

ABOUT THE ROLE We're looking for a talented Full Stack Engineer to join our Support Experience Engineering team in Greater China. As a key member of our team, you will play a critical role in designing, building, and maintaining the technology that powers Stripe's global support operations. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. This means you will have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. WHAT YOU'LL DO As a Full Stack Engineer on our team, you will collaborate with cross-functional teams to deliver reliable, high-quality systems that support agents and merchants depend on every day. Your responsibilities will include: - Designing, building, and maintaining full-stack services and infrastructure that support agents around the world rely on to resolve merchant and user issues in real time - Expanding and deepening live channel integrations, including voice, messaging, and emerging platforms, across Stripe's global support operations - Debugging and solving critical production issues across services and multiple levels of the stack - Collaborating with internal stakeholders across the company to build new features at large scale, while improving internal engineering standards, tooling, and processes - Collaborating effectively in a distributed and hybrid team, maintaining open communication and strong connections with colleagues WHAT YOU'LL NEED To be successful in this role, you will need: - 5+ years of industry software engineering experience - Native Mandarin fluency - Full-stack engineering experience, with front-end proficiency; React and Ruby are our primary technologies - Superb communication skills working with both technical and non-technical stakeholders - Reasoned judgement to unblock yourself and make rapid forward progress in ambiguous domains - Comfortable working as a generalist across varying technologies and stacks to solve problems and delight both internal and external users - User empathy and a customer-centric approach to problem solving WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere in the world while being part of a global team. This role requires collaboration with colleagues across different time zones, and you will need to be comfortable working in a distributed environment. BENEFITS - Competitive salary - Comprehensive health plan - Parental leave - Education stipend - Life insurance - Equipment stipend - Flexible schedule