Federal Support Engineer 3

ABOUT THE ROLE As a Federal Support Engineer 3 at Datadog, you will play a critical role in serving as a trusted technical advisor to our Public Sector customers, operating in highly regulated and security-constrained environments. You will be at the forefront of supporting these customers' mission-critical workloads, requiring deep expertise in cloud technologies, monitoring, and security best practices. WHAT YOU'LL DO As a Federal Support Engineer 3, your primary responsibility will be to ensure the complete success of our Public Sector customers across their entire lifecycle with Datadog. Your key responsibilities will include: - Engaging with public sector customers via multiple channels to identify and resolve technical support requests - Troubleshooting, investigating, and resolving complex technical issues in highly constrained environments across Datadog's 1000+ integrations - Handling urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident management - Becoming a subject matter expert in many Datadog product areas - Partnering with Product, Engineering, and Account teams to validate bugs and advocate for customer-impacting improvements - Providing mentorship to junior members of the team and serving as their escalation partner - Partnering closely with Sales and Customer Success to remove technical blockers, support trials, and drive product adoption WHAT YOU'LL NEED To succeed in this role, you will need: - Hands-on experience delivering technical support to public-sector environments and strictly regulated workloads - 5+ years of experience delivering technical support within SaaS environments for highly regulated public-sector customers - Experienced with APIs and RESTful interfaces, with strong knowledge of networking concepts, distributed systems, microservices, and cloud-native architectures - Hands-on experience with one or more Cloud technologies and ability to diagnose issues in hybrid and multi-cloud environments - Exceptional written and verbal communication skills, with experience communicating complex technical issues to both technical and non-technical audiences - Strong mentorship skills and ability to work closely with junior team members - Critical thinking skills, with the capacity to understand complex technical problems - Self-motivation, attention to detail, and ability to continuously learn - Deep expertise in identifying root causes across APIs, networking, cloud infrastructure, and operating-system layers WHY REMOTE As a Federal Support Engineer 3, you will have the flexibility to work from a Datadog office 3-5 days per week, allowing you to create a work-life harmony that best fits your needs. BENEFITS Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best-in-class, comprehensive and inclusive employee benefits for this role, including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.