Enterprise Customer Success Manager (German Speaking)

ABOUT THE ROLE As an Enterprise Customer Success Manager (German Speaking), you will proactively drive new product attachment and effective relationships across our largest and most strategic customers. You will advocate for the customer internally and focus on a positive customer experience. This role requires a customer-centric approach, strong communication skills, and the ability to manage a wide portfolio of accounts. WHAT YOU'LL DO As an Enterprise Customer Success Manager, you will be responsible for: - Acting as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative. - Proactively building and maintaining executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results. - Leading Quarterly Business Reviews (QBRs) and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives. - Analyzing adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities. - Positioning Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making. - Owning and project managing the onboarding process for new customers. - Collaborating cross-functionally with Account Executives, Sales Engineers, Technical Account Managers, Product, Support, Enablement, and other technical teams to ensure consistent value delivery and messaging. WHAT YOU'LL NEED To be successful in this role, you will need: - 3+ years of experience in a Customer Success or Account Management role. - Ability to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts. - Knowledgeable in working with Fortune 1000 companies and global brands across all industries. - Strong communication skills with exceptional attention to detail and the ability to cater to a specific audience, including CTO, VP of Engineering, and DevOps professionals. - Experience in the B2B tech space or with SaaS companies. - Ability to travel for customer onsite visits and events as required. - Fluency in written and spoken English and German. WHY REMOTE Datadog operates as a hybrid workplace to ensure our team members can create a work-life harmony that best fits them. This role is designed to be remote-friendly, allowing you to work from anywhere while maintaining strong connections with our global team. BENEFITS - Best-in-breed onboarding - Generous global benefits - Intra-departmental mentor and buddy program for in-house networking - New hire stock equity (RSUs) and employee stock purchase plan (ESPP) - Continuous professional development, product training, and career pathing - An inclusive company culture, able to join our Community Guilds and Inclusion Talks