Enterprise Customer Success Manager

ABOUT THE ROLE As an Enterprise Customer Success Manager at Datadog, you will play a critical role in driving new product attachment and fostering strong relationships with our largest and most strategic customers in Thailand. You will be responsible for advocating for the customer internally and ensuring a positive customer experience through proactive relationship management and growth opportunities. WHAT YOU'LL DO As an Enterprise Customer Success Manager, you will be responsible for partnering with cross-functional teams to onboard, train, and drive adoption with our Enterprise customers. Your key responsibilities will include: - Partnering with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers - Building relationships with customers to achieve loyalty and advocacy within their organization - Collaborating cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal) - Owning and project managing the onboarding process for new customers - Becoming a trusted advisor to the client and partnering in building a clear and concise plan to meet their business goals - Monitoring and analyzing usage trends to uncover renewal risks and identify opportunities for contract growth and optimization WHAT YOU'LL NEED To be successful in this role, you will need to possess: - A customer-centric mindset with 3+ years of experience in a Customer Success or Account Management role - The ability to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts - Knowledge of working with Fortune 1000 companies and global brands across all industries - Strong communication skills with exceptional attention to detail and the ability to cater to a specific audience, including CTO, VP of Engineering, and DevOps professionals - Experience in the B2B tech space or with SaaS companies - Business-level fluency in both verbal and written communication in Thai, as well as comfort in English, which is our company's day-to-day communication language WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and enjoy a range of benefits that support your work-life balance and career growth. BENEFITS Datadog offers a comprehensive benefits package, including: - Best-in-breed onboarding - Sales training in MEDDIC and Command of the Message - An inclusive company culture, with opportunities to join our Community Guilds - Intra-departmental mentor and buddy program for in-house networking - Continuous professional development, product training, and career pathing - New hire stock equity (RSU) and employee stock purchase plan (ESPP) - Generous and competitive benefits package