Enterprise Account Manager, Emerging Markets

ABOUT THE ROLE We are seeking an Enterprise Account Manager, Emerging Markets, to join our team at Greenhouse. This role will play a key part in launching a new segment of our account management organization in a hybrid customer success and account management capacity. As an Enterprise Account Manager, you will be responsible for supporting our Enterprise LATAM customers in successfully adopting our solutions, as well as managing renewals and upselling additional products. WHAT YOU'LL DO As an Enterprise Account Manager, Emerging Markets, you will be responsible for managing a mixed book of accounts across our emerging markets. This will involve becoming the key advocate internally for market knowledge, providing updates to our sales, product, and marketing teams on how we serve and win in emerging markets. You will also build strategic account plans that map out expansion and other upsell opportunities, maintain an active pipeline of forecasted renewals and expansions to meet quota objectives, and be a hiring coach and strategic partner to our customers. Additionally, you will establish relationships high and wide throughout our customers' organizations and be an active participant in building and improving internal operational processes. WHAT YOU'LL NEED To be successful in this role, you will need a proven track record in a customer-facing B2B SaaS position, fluency in English, Brazilian Portuguese, and Spanish, and experience working in Enterprise account management or customer success roles, preferably with responsibility for renewals. You will also need a collaborative mindset with a strong ability to work cross-functionally on a shared objective. Your background should have given you a unique perspective and set of transferable skills that aren't always in alignment with a given role. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and will be part of a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability. BENEFITS Greenhouse provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar year, up to 14 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure, and exempt employees have flexible paid time off (PTO). The national pay range for this role is $92,430.00- $120,185.00 base pay, with individual compensation commensurate with the candidate's experience and qualifications.