Customer Support Driver

ABOUT THE ROLE The Customer Support Driver will deliver and collect equipment for customers, suppliers and other Vp businesses. The role requires safe driving, professional customer interaction, and technical handover support, ensuring a positive experience for all parties. WHAT YOU'LL DO You will operate company vehicles in accordance with UK regulations, prioritising safety. During deliveries and collections you will address customer queries, provide clear information about equipment use, and maintain a courteous, professional demeanor. Returned equipment will be cleaned and tested thoroughly. You will use digital tools such as the M42 system to record operations and track deliveries, and route‑planning software to optimise routes and reduce travel time. All delivery, collection and handover processes will be completed accurately, and you will participate in any mandatory or additional training required for the role. WHAT YOU'LL NEED Experience with multi‑drop deliveries and a Category B driving licence are essential, with a strong focus on safe, responsible driving. You should be able to engage customers effectively, explain technical details clearly, and prioritise customer satisfaction. Basic numeracy, IT and literacy skills are required for administrative tasks. Familiarity with the local area will help optimise routes and provide useful information to customers. Flexibility to adapt to changing responsibilities and contribute to team success is also important. WHY REMOTE This position supports a nationwide network of customers and suppliers, allowing you to work independently while maintaining strong communication with the branch and remote teams. BENEFITS Salary sacrifice pension, 25 days holiday plus bank holidays, and an additional holiday purchase scheme. Free tool hire, life assurance cover at 3 × salary, share‑save scheme, eye‑care vouchers, and a recommend‑a‑friend programme. Learning and development opportunities include structured in‑house training and external courses. Cycle‑to‑work scheme, long‑service recognition, and a range of discounts on well‑known brands, HP products, and mobile contracts. Health Shield offers discounted premiums on a health care cash plan. Employee assistance, a virtual GP service, will‑writing and funeral concierge services, and a 24/7 accident helpline are also available.