Customer Success Manager, SEUR

ABOUT THE ROLE We are seeking a highly skilled Customer Success Manager, SEUR to join our team at GitLab. As a Customer Success Manager, you will be responsible for aligning with customers' desired business outcomes, enabling them on their existing use cases, and expanding into additional use cases to ensure ongoing and ever-improving customer return-on-investment. You will serve as a liaison between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. WHAT YOU'LL DO As a Customer Success Manager, SEUR, you will be responsible for the following: - Partner with customers to turn their desired business outcomes into actionable objectives - Guide customers on the GitLab platform, best practices, and use cases - Understand the customer journey and guide them on future adoption - Act as the GitLab liaison for customer questions, issues, or escalations, collaborating with GitLab Support, Product Management, or other teams as needed - Own a book of assigned customers, focusing on increasing adoption, ensuring retention and growth, and overall customer satisfaction - Remain knowledgeable and up-to-date on GitLab releases WHAT YOU'LL NEED - Understanding of Git and typical branching strategies - Knowledge of software development lifecycle and development pipeline - Understanding of continuous integration, continuous deployment, DevSecOps - Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention - Experience partnering with customers to define and achieve business outcomes - Familiarity working with customers of sizes relevant to the assigned segment - Exceptional verbal, written, organizational, presentation, and communications skills - Detailed oriented and analytical - Strong team player but self-starter - Project management experience & skills - Strong technical, analytic, and problem-solving skills - Alignment with our values, and willingness to work in accordance with those values - Willingness to travel if needed and comply with the company’s travel policy - Fluency in French WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere in the world, while still being part of a high-performance culture that is driven by our values and continuous knowledge exchange. Our team members are empowered to reach their full potential while collaborating with industry leaders to solve complex problems. BENEFITS - Benefits to support your health, finances, and well-being - Flexible Paid Time Off - Team Member Resource Groups - Equity Compensation & Employee Stock Purchase Plan - Growth and Development Fund - Parental Leave