Customer Success Manager

ABOUT THE ROLE INNERGY is a rapidly growing company transforming the woodworking industry with purpose-built, cloud-based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework. We're a globally distributed team of over 200 professionals united by deep software expertise and a shared passion for solving meaningful, real-world problems. WHAT YOU'LL DO As a Customer Success Manager, you will be responsible for helping Microvellum and INNERGY Engineering customers realize the full value of their investment. You will act as a trusted advisor, building strong customer relationships, driving product adoption, supporting long-term business outcomes, and working proactively to maximize customer retention and growth. This role requires partnering closely with Professional Services, Technical Support, Sales, and Product to ensure customers have a seamless experience throughout their lifecycle. WHAT YOU'LL NEED To be successful in this role, you will need: - 3+ years of experience in Customer Success, Account Management, Professional Services, or related SaaS experience - Experience managing a portfolio of B2B customers - Strong consultative communication and relationship-building skills - Ability to manage multiple customer priorities in a fast-paced environment - Excellent problem-solving and project coordination abilities - Experience with CRM platforms such as HubSpot, Salesforce, or similar - Bachelor's degree or equivalent experience preferred WHY REMOTE INNERGY is a remote-friendly company that prioritizes employee wellbeing, flexibility, and a safe, supportive work environment across all regions. This role may involve extended periods of screen time and frequent communication through digital tools. We are committed to fostering an inclusive and accessible workplace and support reasonable adjustments for individuals with disabilities. BENEFITS We are an Equal Opportunity Employer that values diversity at every level of the organization. We are committed to creating a workplace free from discrimination and harassment. Additionally, INNERGY offers a competitive salary and benefits package, including opportunities for growth and professional development.