Customer Success Manager II

ABOUT THE ROLE We're seeking an experienced Customer Success Manager II to join our Customer Experience team at Calendly. As a key member of our team, you'll play a critical role in delivering a high-touch experience to our customers, empowering them to maximize the value of our product and reclaim valuable time in their daily lives. If you're a proactive, growth-oriented professional with a passion for customer success, we encourage you to apply. WHAT YOU'LL DO As a Customer Success Manager II, you'll be responsible for managing a high-volume portfolio of 200+ accounts, driving product adoption, and owning renewals. You'll leverage your product knowledge, data, and playbooks to engage the right customers at the right time, ensuring they achieve real value from Calendly. Your day-to-day responsibilities will include: Managing a diverse portfolio of accounts, balancing efficiency with customer needs Developing and executing customized plans to drive product adoption and growth Analyzing customer data to identify opportunities for improvement and optimization Collaborating with cross-functional teams to ensure seamless customer experiences Owning renewals and ensuring customer satisfaction and loyalty WHAT YOU'LL NEED To succeed in this role, you'll need: 3+ years of experience in customer success, account management, or a related field Proven track record of driving growth and adoption in a SaaS environment Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders Strong analytical and problem-solving skills, with the ability to analyze customer data and develop effective solutions Experience with CRM systems, data analysis tools, and customer success software WHY REMOTE At Calendly, we're committed to providing a flexible and remote work environment that allows our team members to thrive. As a remote Customer Success Manager II, you'll enjoy the freedom to work from anywhere, while still being part of a dynamic and supportive team. BENEFITS * Competitive salary and bonus structure * Comprehensive health insurance plan * 401(k) matching program * Flexible schedule and remote work arrangement * Opportunities for professional growth and development * Collaborative and dynamic work environment