Customer Success Manager

ABOUT THE ROLE As a Customer Success Manager at GitLab, you will play a crucial role in ensuring the success of our customers by aligning their desired business outcomes with our platform's capabilities. You will be responsible for guiding customers through their journey, enabling them to achieve their goals, and expanding their use cases to maximize their return on investment. WHAT YOU'LL DO As a Customer Success Manager, your primary responsibilities will include: Partnering with customers to define and achieve their business outcomes Guiding customers on the GitLab platform, best practices, and use cases Understanding the customer journey and providing recommendations for future adoption Serving as the liaison between the customer and various GitLab teams, including Support, Product Management, and Sales Managing a book of assigned customers to increase adoption, retention, and growth, while ensuring overall customer satisfaction Staying up-to-date on GitLab releases and their impact on customer success WHAT YOU'LL NEED To succeed in this role, you will need: A deep understanding of Git and typical branching strategies Knowledge of software development lifecycle and development pipeline Understanding of continuous integration, continuous deployment, DevSecOps, and AI Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention Experience partnering with customers to define and achieve business outcomes Familiarity with customers of various sizes and industries Exceptional verbal, written, organizational, presentation, and communication skills Strong technical, analytical, and problem-solving skills Alignment with GitLab's values and a willingness to work in accordance with them Fluent English language skills WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere in the world, allowing you to maintain a healthy work-life balance and work in a setting that suits your needs. BENEFITS GitLab offers a comprehensive benefits package to support your health, finances, and well-being, including: Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave