Customer Success Manager

ABOUT THE ROLE We're seeking a Customer Success Manager to help our customers realize the full value of our DevSecOps platform. As a trusted advisor, you'll drive adoption, measurable outcomes, and long-term advocacy for our customers. You'll connect customer goals with GitLab capabilities, lead workshops and Centers of Excellence efforts, and translate product usage data into clear, actionable recommendations for both customers and GitLab account teams. WHAT YOU'LL DO As a Customer Success Manager, you'll be responsible for building and maintaining trusted advisor relationships with assigned customers. You'll assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization. You'll lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle. You'll also measure and monitor customers' progress against critical and key performance indicators, and share insights with GitLab account stakeholders and customer sponsors and executives. WHAT YOU'LL NEED To be successful in this role, you'll need experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy. You'll have a background in customer success, professional services, technical account management, or a related function with direct customer engagement. You'll be able to understand and discuss Git, common branching strategies, and how customers use version control in their workflows. You'll also have knowledge of the software development lifecycle, including typical development pipelines and tooling. Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices is essential, as is the ability to translate product usage data and technical details into clear, actionable insights for both technical and executive stakeholders. WHY REMOTE As a globally distributed, all-remote team, we collaborate asynchronously with Product Management, Engineering, Sales, Professional Services, and other groups to connect customer needs with GitLab's product and services. We focus on helping our customers establish GitLab best practices, including Centers of Excellence, and on turning usage data into actionable insights that support strategic and technical objectives. BENEFITS The base salary range for this role is $110,000 - $140,000 per year, depending on location. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and flexible paid time off.