Customer Success Manager Enterprise

ABOUT THE ROLE We are seeking an experienced Customer Success Manager to manage and provide world-class partnerships to our enterprise clients, ensuring they are optimizing the use and value of our solutions. The ideal candidate will possess a business consulting background and enterprise knowledge, enabling them to drive engagement at the C-level. WHAT YOU'LL DO - Own and deliver joint customer success plans to help build, grow, and expand client relationships at all levels while driving business alignment on desired outcomes. - Act as a trusted advisor and business partner, providing strategic guidance and a "path to value" to customer executive leadership and internal account teams, demonstrating cross-functional collaboration. - Leverage our customer success methodology to provide a prescriptive relationship management experience, anticipating customer challenges and meeting them with solutions. - Provide early warning and turnaround strategies that focus on customer health and churn mitigation, and act as a point of escalation when required, helping to manage customer expectations and develop save plans for at-risk accounts. WHAT YOU'LL NEED - You are passionate about the future of work and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations. - Experience in a customer-facing role within a SaaS/tech company. - Experience in a healthcare sales/account management/customer success management role with an emphasis on managing a book of business, primarily focused on enterprise customers. - A proven track record of sustaining and growing relationships. WHY REMOTE This position can work remotely and will travel to various client locations as required. BENEFITS The Canadian base salary range for this position is $112,000 - $125,000 (overtime non-eligible) + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location.