Customer Success Manager

ABOUT THE ROLE We are seeking an experienced Customer Success Manager to join Cato Networks, a pioneering company in the field of cloud networking and security. As a trusted advisor, you will be responsible for the health of assigned accounts, ensuring our customers continue to grow and realize the full value of their investment in our technology. This is an exciting opportunity to be part of a fast-growing organization that is building a cutting-edge enterprise network and secure cloud platform. WHAT YOU'LL DO As a Customer Success Manager, you will inspire and support customer adoption and expansion, using your customer-facing and technical acumen to lead our customers to success. Your key responsibilities will include: - Ensuring the health of assigned accounts and driving customer growth and retention - Developing meaningful relationships with key stakeholders within the customer organization and Cato's teams - Owning and orchestrating Cato's post-sales motion, including conducting Quarterly Business Reviews (QBRs) and managing renewals and upsells WHAT YOU'LL NEED To be successful in this role, you will need: - 5+ years of experience in a Customer Success or sales role at a high-growth SaaS software or technology vendor - Exposure to networking or security software solutions is a plus - Excellent customer communication and presentation skills - Ability to effectively listen and understand customer needs, and find sustainable solutions - Ability to influence and persuade at all levels, and gain a 'Trusted Advisor' status with key stakeholders - Strong organizational skills and ability to work effectively in a fast-paced environment - Effective problem-solving skills and a willingness to take ownership of issues WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere, while still being part of a global and dynamic team. Our company values collaboration, innovation, and customer satisfaction, and we are committed to providing a supportive and inclusive work environment. BENEFITS - Competitive salary and bonus structure - Comprehensive health plan - Parental leave and education stipend - Life insurance and equipment stipend - Flexible schedule and remote work arrangement - Opportunities for professional growth and development in a fast-growing organization