Customer Success Manager Brazil

ABOUT THE ROLE The Customer Success Manager Brazil role is a dynamic, people-focused position that offers the opportunity to make a meaningful impact on the development of our customers' journey. This mid-level position is open to professionals with 3 to 5 years of experience in cybersecurity or technical areas. WHAT YOU'LL DO As a Customer Success Manager, you will empower customers to achieve their goals while directly contributing to the company's growth and success. Your key responsibilities will include helping customers get started with smooth onboarding, training sessions, and regular check-ins within the URP scope. You will drive resolution of client requests and technical problems, ensure clients are fully utilizing the URP platform, and create and update project plans to keep everything on track with your customers. Additionally, you will stay connected with customers and your team to ensure workflows run seamlessly, spot and solve potential issues early, and share updates about new trends, features, or anything exciting related to their projects. WHAT YOU'LL NEED To be successful in this role, you will need to have strong communication skills, with the ability to communicate clearly with customers, colleagues, and partners. You will also need to have a basic understanding of Cyber Threat Intelligence, Digital Risk Protection, and Attack Surface Management class information security systems. A higher education, preferably in a technical field, is also preferred. Fluency in Portuguese and English is required, with Spanish being a plus. WHY REMOTE Group-IB is a global leader in cybersecurity technologies that investigate, predict, prevent, and fight digital crime. As a remote Customer Success Manager, you will have the opportunity to work with real stakes, contributing to the company's growth and success while making a meaningful impact on the development of our customers' journey. You will be part of a team that is genuinely international, with people from different countries, speaking different languages, and bringing different perspectives. BENEFITS Group-IB offers a range of benefits to its employees, including the opportunity to work with real stakes, grow your way, and choose your own path. You will have the opportunity to deepen your craft as a technical expert, step into leadership, move across to another team, or relocate to one of our Digital Crime Resistance Centers across the world. Additionally, Group-IB funds professional certifications at company expense, allowing you to pursue certifications such as CEH, CISSP, OSCP, or specialized certifications in forensics and penetration testing.