Customer Success Manager, Beneficial Deployments - Global Development

ABOUT THE ROLE Anthropic is a rapidly growing organization dedicated to creating reliable, interpretable, and steerable AI systems that are safe and beneficial for our users and society as a whole. As a Customer Success Manager for our Beneficial Deployments team in Global Development, you will play a critical role in supporting mission-driven organizations in harnessing the full potential of our Claude capabilities to amplify their social impact. WHAT YOU'LL DO As a strategic partner and trusted advisor to these organizations, you will develop genuine partnerships, gain a deep understanding of their mission, strategic objectives, programmatic goals, and technical capacity. You will serve as a strategic advisor throughout their journey, helping them identify the right Claude capabilities for their specific objectives while providing best practices tailored to the unique needs of these institutions. Your role will focus on helping global development organizations scale their AI adoption effectively, implement change management strategies suited to mission-driven cultures, optimize use cases for maximum social impact, and demonstrate value that supports continued investment and expansion. Key responsibilities will include building trusting relationships with nonprofit leaders and stakeholders to understand their organizational goals and programmatic needs, becoming an expert in Anthropic's products, monitoring usage patterns and driving adoption, developing and executing change management strategies, creating customer enablement resources, serving as a thought partner, identifying opportunities for thought leadership and community activation, documenting and quantifying value realized, and owning the experience across the organization's lifecycle. WHAT YOU'LL NEED To be successful in this role, you will need 7+ years of experience in customer-facing roles, experience working directly with global development organizations, technical fluency with ability to understand and articulate AI/ML concepts, experience explaining and demonstrating technical products to various audiences, a strategic mindset to identify growth opportunities, strong cross-functional collaboration skills, and a passion for both AI and global health. WHY REMOTE As a remote Customer Success Manager, you will have the flexibility to work from anywhere and be part of a global team that is dedicated to creating beneficial AI systems. BENEFITS Anthropic offers a competitive salary, comprehensive health plan, parental leave, education stipend, life insurance, equipment stipend, and flexible schedule.