Customer Success Engineer, India

ABOUT THE ROLE As a Customer Success Engineer at GitLab, you will have the opportunity to expand your impact by partnering with customers in our APJ group to help them get measurable value from GitLab through hands-on technical guidance and proactive enablement. You will serve as a trusted technical advisor, partnering with customers over Zoom and email to improve adoption, unblock implementations, and apply DevSecOps best practices across the software delivery lifecycle. This role is a strong fit for someone who enjoys solving complex technical problems, communicates clearly, and thrives in a remote, asynchronous environment. WHAT YOU'LL DO As a Customer Success Engineer, your responsibilities will include: - Providing on-demand technical consultancy and solution guidance through Zoom and written channels to help customers solve day-to-day issues and design and implement GitLab solutions for their DevSecOps workflows. - Driving product adoption and measurable customer value across APJ accounts to support renewals and expansion. - Delivering technical and architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning to unblock implementations and improve adoption. - Partnering with Account Executives and Renewals Managers to align technical recommendations to customer objectives and account plans that support retention and growth. - Planning and leading customer workshops, demos, and enablement sessions to help teams adopt GitLab confidently and drive measurable adoption and value. - Maintaining and growing your specialty competency in GitLab capabilities and relevant DevSecOps tooling, staying current on new product features and patterns. - Contributing to scalable enablement by improving documentation, sharing knowledge through internal and external channels, and mentoring team members and customers to build technical competency and adoption. - Managing multiple customer engagements in parallel, prioritizing effectively and communicating status, risks, and next steps to keep implementations on track. WHAT YOU'LL NEED To be successful in this role, you will need: - Experience providing technical consultancy and solution guidance through video calls and written channels, helping users or customers adopt technical solutions successfully. - Familiarity with DevSecOps workflows and related practices across areas such as source code management, CI/CD, security, and Agile planning, with the ability to grow breadth over time. - Hands-on technical background in software development, systems engineering, or similar technical environments, or equivalent practical experience. - Strong communication and collaboration skills, including the ability to explain complex technical topics clearly and work effectively with customers, account teams, and cross-functional partners. - Ability to lead or support workshops, demos, and enablement sessions that build confidence and drive adoption. - Ability to manage multiple priorities in a remote, asynchronous environment while communicating status, risks, and next steps clearly. - Interest in supporting customers across APJ and adapting to different cultures, working styles, and technical maturity levels. - Must be based in India, with full working rights in India WHY REMOTE As a remote team, we value flexibility and collaboration. You will have the opportunity to work with a talented and diverse team, with a focus on delivering exceptional results and driving customer success. BENEFITS GitLab offers a comprehensive benefits package, including a competitive salary, comprehensive health insurance, retirement plan, and generous paid time off.