Customer Success Engineer

ABOUT THE ROLE Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works. Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. Named a Leader in the 2026 Gartner Magic Quadrant for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart. At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. WHAT YOU'LL DO As a Customer Success Engineer, you will work directly with all users to ensure they can get the most value from the platform. This may include answering questions in Intercom, Slack, on the phone, or through email. You will be the primary point of contact for customers, providing technical support and guidance to help them achieve their goals. You will also collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations to ensure seamless customer experiences. WHAT YOU'LL NEED To be successful in this role, you will need: - 2+ years in a customer-facing role - Technical background either through experience or education - Conversant in SQL or willing to learn the basics and a few more advanced topics - Strong discovery and interpersonal skills - Intellectual curiosity, high ambition, and humility - Excellent verbal and written communication skills - Ability to adapt to an ever-changing work environment - Thorough understanding of the technology industry and its players WHY REMOTE Hightouch is a remote-first company, and this role is no exception. We believe that working remotely allows our team members to be more productive, flexible, and happy. As a Customer Success Engineer, you will have the opportunity to work from anywhere and be part of a team that values collaboration, innovation, and customer success. BENEFITS We offer a competitive salary range of $85,000-$110,000 per year, which is location independent. We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.