Customer Success Engineer

ABOUT THE ROLE We are seeking a highly skilled Customer Success Engineer to join Cato Networks, a pioneering company that converges enterprise networking and security into one centralized and global service delivered by cloud. As a Customer Success Engineer, you will be a trusted advisor to our most strategic customers, guiding them through the everboarding lifecycle of their Cato SASE implementation. You will provide technical guidance and direction on the operations and optimization of their Cato SASE implementation, ensuring it is optimally performing and providing maximum business value for their investment. WHAT YOU'LL DO - Maintain expert-level implementation proficiency in Cato products and stay up-to-date with the dynamic SASE and enterprise IT infrastructure landscape. - Develop meaningful relationships with key customer stakeholders and their partners, adopting a consultative and prescriptive approach that inspires trust and confidence. - Assist customers with configuration and implementation of Cato SASE services and functions, expanding use of existing services and deployment of new services. - Provide ongoing guidance for all product updates and service updates to ensure awareness of any impact to their environment and facilitate implementation of enhancements to drive further value. - Coordinate and facilitate ongoing enablement of Cato SASE features and functionality with various customer IT departments and partners. - Facilitate support tickets to ensure proper prioritization and timely resolution of any platform issues. - Collaborate with the professional services team to help synthesize experiences and trends observed in the field into repeatable technical best practices in collaboration with other Cato functions. - Collaborate with the Customer Success team to identify potential account growth opportunities. - Foster collaboration with our product, support, and engineering teams and provide feedback from the field on features and functionality. WHAT YOU'LL NEED - 5+ years of experience working in a multi-vendor IT infrastructure environment as an engineer, ideally responsible for solution operations and/or engineering. - 5+ years of hands-on experience in network routing and switching, plus at least three years in one or more of the following domains: firewalls and proxy services, secure web gateway, CASB, DLP, RBI, identity and privilege management integration, intrusion prevention systems, networking packet analysis, and web browser diagnostics. - 3+ years of experience in a customer-facing role for a high-tech software or technology vendor. - Knowledge of and experience in deploying IT infrastructure services in an enterprise environment in a secure manner following industry best practices and standard security frameworks. - Experience with implementing and/or managing network infrastructure with one or more of the major public cloud service providers. - Exposure to web-based APIs and scripting languages. - Excellent customer interaction and presentation skills with ability to clearly articulate to diverse audiences. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere while being part of a geographically distributed and diverse team for a hypergrowth global organization. You will be comfortable working independently and collaboratively with colleagues across different time zones. BENEFITS - Competitive salary - Comprehensive health plan - Parental leave - Education stipend - Life insurance - Equipment stipend - Flexible schedule