Customer Success Engineer - AI Security

ABOUT THE ROLE We are seeking a highly skilled Customer Success Engineer - AI Security to join Cato Networks, a pioneering company in cloud networking and security. As a key member of our team, you will serve as a trusted technical advisor for strategic enterprise customers, guiding them through the implementation and optimization of our AI Security capabilities. WHAT YOU'LL DO As a Customer Success Engineer - AI Security, your primary responsibilities will include: Maintaining expert-level knowledge of Cato AI Security capabilities, deployment methodologies, and industry best practices while staying current on emerging AI security threats, technologies, and regulatory developments. Serving as the trusted technical advisor for assigned strategic accounts, helping customers align AI security initiatives with broader business, security, and compliance objectives. Developing meaningful relationships with key customer stakeholders and their partners, adopting a consultative and prescriptive approach that inspires trust and confidence. Driving customer adoption and utilization of Cato AI Security capabilities by guiding deployment, configuration, and optimization while expanding the use of existing services and introducing new platform capabilities. Identifying opportunities to improve customer security posture, operational efficiency, and overall value realization from the Cato platform. Providing customers with ongoing guidance regarding product updates, service enhancements, and AI security capabilities to ensure awareness of potential impacts and opportunities. Defining, tracking, and reporting on customer objectives, adoption milestones, and success metrics to measure business and security outcomes. WHAT YOU'LL NEED To succeed in this role, you will need: - Expert-level knowledge of Cato AI Security capabilities, deployment methodologies, and industry best practices. - Strong technical skills and ability to stay current on emerging AI security threats, technologies, and regulatory developments. - Excellent communication and interpersonal skills, with the ability to develop meaningful relationships with key customer stakeholders. - Strong analytical and problem-solving skills, with the ability to identify opportunities to improve customer security posture, operational efficiency, and overall value realization. WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere and enjoy a better work-life balance. You will also have access to a range of benefits and resources to support your success and well-being. BENEFITS - Competitive salary and bonus structure - Comprehensive health insurance plan - Generous parental leave policy - Education stipend - Life insurance - Flexible schedule and remote work arrangement - Access to cutting-edge technology and tools - Opportunities for professional growth and development