Customer Success Architect, Singapore

ABOUT THE ROLE We are seeking a highly skilled Customer Success Architect to serve as a strategic technical advisor to some of GitLab's most important enterprise customers across Singapore. As a key member of the APJ Customer Success organization, you will be responsible for helping customers connect GitLab's intelligent DevSecOps platform to their business goals and achieve meaningful, long-term outcomes. WHAT YOU'LL DO In this role, you will work closely with customers after the sale to turn pre-sales command plans into clear success plans, guide them through their customer journey, and support adoption, utilization, and technical maturity. You will own a portfolio of enterprise customers, act as their primary GitLab liaison for questions and escalations, and coordinate with teams across Product Management, Engineering, Sales, Professional Services, and Support. Some key responsibilities of this role include: - Partnering with customers to translate pre-sales command plans and desired business outcomes into actionable objectives, clear success criteria, and measurable KPIs tracked over time. - Building and maintaining Customer Success Plans within assigned accounts, defining critical goals, adoption milestones, and remediation actions. - Guiding customers on GitLab platform best practices, including Git workflows, branching strategies, CI/CD pipeline design, DevSecOps adoption patterns, and security scanning configuration. - Owning a book of enterprise or Government customers and driving adoption, retention, expansion, and overall satisfaction through ongoing strategic and technical engagement. - Acting as the primary GitLab liaison for assigned accounts, coordinating responses to questions, issues, and escalations across Support, Product Management, Sales, and Professional Services. - Providing hands-on technical enablement and onboarding, including education on GitLab features, releases, and use cases. WHAT YOU'LL NEED To be successful in this role, you will need: - Must be a Singapore Citizen and based in Singapore - Mandatory English and Chinese language (Mandarin) proficiency - Hands-on experience building or owning CI/CD pipelines end to end, including pipeline as code, multi-stage design, artifact management, and troubleshooting in real-world environments. - Working knowledge of DevSecOps practices, including shift-left security and integrating SAST, DAST, SCA, and container scanning into development workflows. - Practical understanding of Git, merge request workflows, branching strategies such as trunk-based development and GitFlow, and modern software delivery lifecycles. WHY REMOTE As a remote worker, you will have the flexibility to work from anywhere, while still being part of a collaborative and dynamic team. You will have the opportunity to work with a diverse range of customers and stakeholders, and to contribute to the growth and success of GitLab's APJ Customer Success organization. BENEFITS GitLab offers a competitive salary and benefits package, including access to cutting-edge technology, opportunities for professional development and growth, and a dynamic and inclusive work environment.