Customer Success Analyst (Finance)

ABOUT THE ROLE Mediaocean is a leading technology company powering the future of the advertising ecosystem. As a Customer Success Analyst (Finance) at Mediaocean, you will play a critical role in delivering a world-class customer experience, focusing on proactive engagement and fostering long-term relationships with our customers. You will be part of the Prisma Global Customer Success Team, working closely with customers to understand their financial workflows and identify opportunities for operational efficiencies, process improvements, and adoption of Prisma's financial solutions. WHAT YOU'LL DO As a Customer Success Analyst (Finance), your primary responsibilities will include: Developing a strong understanding of customer and corporate accounting workflows to provide guidance on current functionality and enhancements for Prisma's financial components and to help identify opportunities for added value. Completing a 6-month onboarding bootcamp that will focus on establishing knowledge and supporting customers across Customer Success teams. Identifying, documenting, and disseminating best practices aimed at enhancing the overall customer experience and improving customer understanding of the value offered by Prisma's financial solutions. Contributing to customer account planning by identifying opportunities for increased user adoption, determining a targeted end-user adoption strategy, and assisting with workflow questions and complex issue resolution. Identifying customer adoption risks and demonstrating a proactive, solution-based approach to mitigating usage issues. Documenting and tracking feature requests, including detailed requirements and needs analysis, with an ability to negotiate and manage expectations. Working cross-functionally on product roadmap recommendations and alternative workflow solutions. Performing needs assessments and requirements gathering to configure environments for new customer implementations and existing customer platform migrations. WHAT YOU'LL NEED To be successful in this role, you will need: A strong understanding of customer and corporate accounting workflows. Excellent communication and problem-solving skills. Ability to work cross-functionally with various teams, including Customer Success, Product, and Engineering. Strong analytical and technical skills, with the ability to identify opportunities for process improvements and adoption of Prisma's financial solutions. WHY REMOTE As a remote employee at Mediaocean, you will have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. You will have the opportunity to work with a global customer base, develop your skills and expertise, and contribute to the growth and success of the company. BENEFITS Mediaocean offers a comprehensive benefits package, including: Health insurance Parental leave Education stipend Life insurance Flexible schedule Opportunities for professional growth and development.