Customer Service Specialist (Evening/Night Shift)

ABOUT THE ROLE ---------------- As a Customer Service Specialist at StockX, you will play a critical role in empowering our global customers to connect with culture through their passions. You will be responsible for assisting our valued users, resolving escalated concerns, and delivering an exceptional experience that builds trust, drives satisfaction, and supports long-term loyalty. WHAT YOU'LL DO -------------- As a Customer Service Specialist, your key responsibilities will include: Providing an outstanding customer experience across all channels in all regions, including but not limited to, email, phone, chat, and SMS. Handling escalated and complex inquiries with empathy, professionalism, and accuracy. Promoting customer loyalty and retention by reinforcing the value of StockX and ensuring a positive resolution to every issue. Taking ownership of customer concerns from start to finish, ensuring timely and effective outcomes. Driving customer engagement and repeat use by proactively educating users on StockX features, policies, and programs. Balancing customer advocacy with business priorities to deliver fair, consistent, and brand-aligned resolutions. Identifying opportunities to improve customer satisfaction, retention, and sales conversion through service excellence. Detecting and acting on potential fraudulent activity to protect both customers and the StockX marketplace. Supporting top-tier users through programs like Early Seller Payout and Bulk Shipping, ensuring premium service for high-value customers. Sharing insights and feedback from customer interactions to inform improvements across operations, products, and processes. WHAT YOU'LL NEED ---------------- To be successful in this role, you will need: A high school diploma or equivalent. 2-3 years of experience in Customer Service, Sales Support, or E-commerce. 1-2 years in a Contact Center environment, including multichannel interactions i.e., phone, chat, email, SMS. Proven ability to drive customer retention, satisfaction, and repeat engagement. Strong communication, empathy, and active listening skills with a sales mindset that identifies customer needs and solutions. Detail-oriented and organized, with strong follow-through and a results-driven mindset. Thrives in a fast-paced environment while maintaining accuracy and professionalism. Confident in handling escalations, making independent decisions, and owning results. Positive attitude, team-oriented, and motivated to contribute to customer loyalty and business growth. Flexible to work varying shifts to meet business demands. WHY REMOTE ------------ As a remote Customer Service Specialist, you will have the flexibility to work from anywhere and enjoy a better work-life balance. You will be part of a dynamic and growing company that values diversity and inclusion. BENEFITS -------- StockX offers a competitive salary and a range of benefits, including [insert benefits, if mentioned in the original description].