Customer Service Representative (Remote TX)

ABOUT THE ROLE We're Oscar, a health insurance company built around a full stack technology platform and a relentless focus on serving our members. We're hiring a Customer Service Representative to join our Member and Provider Services team. This is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company, including customer interactions and back office tasks following standard operating procedures. WHAT YOU'LL DO As a Customer Service Representative, you will be responsible for developing a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model. You will work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs. Your duties will include managing an assigned caseload, maintaining service delivery, productivity, and quality expectations, and forming working relationships with all partners. You will also support the leadership team by identifying issues through established escalation pathways, monitor and track the health of all assigned work-in-progress issues, and escalate and resolve issues to ensure appropriate turnaround times. Additionally, you will participate in process improvement projects, comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI), and comply with all applicable laws and regulations. WHAT YOU'LL NEED To be successful in this role, you will need 1+ years of experience in a high-volume or customer-focused setting, 6+ months of healthcare experience, and a high school diploma or GED. Bonus points will be given to candidates with strong quantitative or analytical skills focused on identifying or solving problems, bilingual proficiency in Spanish and English, experience manipulating and entering accurate data, and advanced Google Suite or Microsoft Office capabilities. WHY REMOTE This is a remote position, open to candidates who reside in Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. BENEFITS The set pay rate for this role is $19.00 per hour. You are also eligible for employee benefits, including medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.