Customer Service Representative (Remote GA)

ABOUT THE ROLE We're Oscar, a health insurance company built around a full stack technology platform and a relentless focus on serving our members. We're hiring a Customer Service Representative to join our Member and Provider Services team. This role is a volume-driven customer service and production-based position that handles the daily activities involved in running a health insurance company, including customer interactions and back office tasks following standard operating procedures. WHAT YOU'LL DO As a Customer Service Representative, you will develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model. You will work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs. Your responsibilities will include managing an assigned caseload, maintaining service delivery, productivity, and quality expectations, forming working relationships with all partners, and supporting the leadership team by identifying issues through established escalation pathways. You will also participate in process improvement projects, comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI), and other duties as assigned. WHAT YOU'LL NEED To be successful in this role, you will need 1+ years of experience in a high-volume or customer-focused setting, 6+ months of healthcare experience, and a high school diploma or GED. Bonus points will be given to candidates with strong quantitative or analytical skills focused on identifying or solving problems, bilingual proficiency in Spanish and English, experience manipulating and entering accurate data, and advanced Google Suite or Microsoft Office capabilities. WHY REMOTE This is a remote position open to candidates who reside in Georgia. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. BENEFITS The set pay rate for this role is $19.00 per hour. You are also eligible for employee benefits, including medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.