Customer Service Representative (Remote AZ)

ABOUT THE ROLE We're Oscar, a health insurance company built around a full stack technology platform and a relentless focus on serving our members. We're hiring a Customer Service Representative to join our Member and Provider Services team. This role is a volume-driven customer service and production-based position that handles the daily activities involved in running a health insurance company, including customer interactions and back office tasks following standard operating procedures. WHAT YOU'LL DO As a Customer Service Representative, you will develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model. You will work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs. Your responsibilities will include managing an assigned caseload, maintaining service delivery, productivity, and quality expectations. You will also form working relationships with all partners, support the leadership team by identifying issues through established escalation pathways, and participate in process improvement projects. Additionally, you will comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI) and applicable laws and regulations. WHAT YOU'LL NEED To be successful in this role, you will need 1+ years of experience in a high-volume or customer-focused setting, as well as 6+ months of healthcare experience. A high school diploma or GED is also required. Bonus points will be given to candidates with strong quantitative or analytical skills, bilingual proficiency in Spanish and English, experience manipulating and entering accurate data, and advanced Google Suite or Microsoft Office capabilities. WHY REMOTE This is a remote position, open to candidates who reside in Arizona. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. BENEFITS As an Oscar employee, you will be eligible for employee benefits, including medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements. The set pay rate for this role is $19.00 per hour, and you will also accrue 15 days of vacation per year.