Bilingual Customer Service Representative (Remote TX)

ABOUT THE ROLE We are Oscar, a health insurance company built around a full stack technology platform and a relentless focus on serving our members. We are seeking a Bilingual Customer Service Representative to join our Member and Provider Services team, working remotely from Texas. WHAT YOU'LL DO As a Bilingual Customer Service Representative, you will handle daily activities involved in running a health insurance company, including customer interactions and back office tasks following standard operating procedures. Your responsibilities will include developing a comprehensive understanding of our business model, managing an assigned caseload, and working with members, brokers, providers, and vendors. You will also be responsible for supporting the leadership team, participating in process improvement projects, and complying with all operational, regulatory, and compliance standards. WHAT YOU'LL NEED To be successful in this role, you will need to be bilingual in Spanish and English, with full professional proficiency in reading, writing, and speaking. You should have at least 1 year of experience in a high-volume or customer-focused setting, as well as 6 months of healthcare experience. A high school diploma or GED is also required. WHY REMOTE This is a remote position, open to candidates who reside in Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. BENEFITS The set pay rate for this role is $19.00 per hour, with the possibility of an additional $1.00 per hour upon successful completion of the bilingual assessment. You will also be eligible for employee benefits, including medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.