Bilingual Customer Service Representative (Remote FL)

ABOUT THE ROLE We're Oscar, a health insurance company built around a full stack technology platform and a relentless focus on serving our members. We're hiring a Bilingual Customer Service Representative to join our Member and Provider Services team. WHAT YOU'LL DO This is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company, including customer interactions and back office tasks following standard operating procedures. You will report to the Concierge Operations Manager. Your responsibilities will include developing a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model, managing an assigned caseload, maintaining service delivery, productivity, and quality expectations, and supporting the leadership team by identifying issues through established escalation pathways. WHAT YOU'LL NEED To be successful in this role, you must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking. You should have at least 1 year of experience in a high-volume or customer-focused setting, as well as 6 months of healthcare experience. A high school diploma or GED is also required. Bonus points will be given to candidates with strong quantitative or analytical skills focused on solving problems, experience manipulating and entering accurate data, and advanced Google Suite or Microsoft Office capabilities. WHY REMOTE This is a remote position, open to candidates who reside in Florida. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. BENEFITS The set pay rate for this role is $19.00 per hour, with the potential for an additional $1.00 per hour upon successful completion of the bilingual assessment. You are also eligible for employee benefits, including medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.