Associate Customer Engagement

ABOUT THE ROLE The Associate Customer Engagement role at The Coca-Cola Company is a critical position that requires delivering exceptional customer experiences across multiple touchpoints. As a brand representative, you will embody Coca-Cola's values in every interaction, providing superior engagement and support to customers through various communication channels. This role involves anticipating customer needs, researching inquiries, and communicating solutions that instill confidence and satisfaction. WHAT YOU'LL DO As an Associate Customer Engagement, you will be responsible for: - Serving as a brand representative by delivering superior engagement across multiple communication channels while embodying Coca-Cola's values in every interaction - Actively listening, clarifying customer needs, and communicating solutions that instill confidence and satisfaction - Researching inquiries using internal systems and digital tools to provide accurate, timely resolutions for service and account support - Navigating multiple applications simultaneously to ensure efficient service execution across channels - Applying strong problem-solving skills to achieve first-contact resolution whenever possible and escalate issues responsibly when additional support is needed - Capturing and relaying customer insights to inform service improvements and support customer-centric initiatives - Contributing to enhancements in processes and tools through feedback and collaboration with the Customer Engagement team - Demonstrating adaptability by embracing evolving technologies, processes, and tools that advance the customer experience WHAT YOU'LL NEED To be successful in this role, you will need: - A High School Diploma or equivalent - Minimum of 2+ years of experience in customer service, customer engagement, or contact center environments with a strong track record of delivering exceptional customer experiences - Minimum of 2+ years of experience in a high-volume customer engagement environment utilizing CRM and customer interaction platforms, with experience in Salesforce, Genesys, or similar enterprise customer service technologies - Strong verbal and written communication skills, demonstrating professionalism and a customer-first mindset - Proven ability to resolve customer issues with creativity and composure under pressure - Excellent time management skills and attention to detail in a fast-paced, multitasking environment - Ability to consistently interpret and apply policies, workflows, and service standards - Ability to work independently in a remote setting while maintaining collaborative connections with team members - Typing proficiency of at least 50 words per minute and demonstrated ability to efficiently navigate multiple digital applications simultaneously while documenting customer interactions accurately and professionally - Flexibility to work contact center operating hours between 5:00 a.m. and 11:00 p.m., including weekends and holidays - Reliable high-speed internet access and a dedicated remote workspace suitable for professional communication and data security WHY REMOTE This role offers the opportunity to work remotely, providing flexibility and autonomy in your work environment. You will be part of a globally connected team focused on sharing insights, innovating processes, and elevating customer experiences. BENEFITS The Coca-Cola Company offers a competitive salary range of $51,300 to $57,900 per year, as well as a full range of medical, financial, and/or other benefits, dependent on the position. Additionally, you will have opportunities for structured capability-building programs to strengthen service expertise, communication skills, and digital proficiency.