Assistente de Atendimento ao Cliente

ABOUT THE ROLE We are seeking a highly motivated and customer-focused individual to join our team as an Assistant in Customer Service. As a key member of our team, you will be responsible for ensuring a positive, clear, and resolutive experience for our clients, acting as a bridge between the client and our company. WHAT YOU'LL DO In this role, you will be responsible for: - Providing exceptional customer service through various channels (chat, phone, email) - Registering and tracking client requests, complaints, questions, and appointments - Resolving problems and finding solutions within established processes - Forwarding demands to relevant departments when necessary, following up until completion - Meeting productivity, quality, and performance targets - Contributing to the continuous improvement of our processes WHAT YOU'LL NEED To succeed in this role, you will need: - A completed high school education - Excellent communication skills - Commitment, responsibility, and dedication - Energy, proactivity, and a positive attitude in your daily work - Ability to work in a team and interact with people WHY REMOTE We offer a flexible work arrangement, with a 5x2 schedule, including alternating days off. Your work hours will be from 10am to 7pm, with the possibility of working some weekends, depending on the schedule. BENEFITS As a member of our team, you will enjoy a range of benefits, including: - Health and dental insurance - Access to our Hospital Digital, with a multidisciplinary medical team, therapists, and a 24/7 healthcare team - Meal or food allowance - Gym membership and wellness program - Childcare allowance for children up to 5 years and 11 months - Pet allowance - Vacation package and flexible time off - Birthday and child's birthday off - Life insurance - Transportation allowance (exclusive for on-site positions)