Trust & Safety Specialist, Law Enforcement Response

ABOUT THE ROLE Instacart is a pioneering grocery delivery company that's transforming the industry. We believe everyone should have access to the food they love and more time to enjoy it together. Our mission is to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers. WHAT YOU'LL DO As a Law Enforcement Response (LER) Specialist, you'll play a critical role in ensuring the safety and security of our platform. You'll be responsible for responding to law enforcement inquiries, legal process, and platform safety investigations with accuracy and speed. This requires someone who can make sound judgment calls under pressure while protecting user privacy and keeping us legally compliant. In your first year, you'll aim to achieve the following: - Develop a legally airtight response record, processing every valid subpoena, warrant, and court order accurately and on time. - Establish trust with law enforcement agencies by providing timely, policy-compliant responses to data requests. - Streamline investigations by identifying users and pulling records with precision, reducing cycle time and improving outcomes for Trust and Safety. - Build credibility across functions as the go-to expert for LER policy questions, communicating nuanced legal and privacy issues clearly in high-stakes situations. - Develop process resilience, handling emergencies and real-time safety situations calmly and methodically. WHAT YOU'LL NEED To succeed in this role, you'll need: - Familiarity with legal language and the US and/or Canadian criminal justice system, including how subpoenas, warrants, and court orders work in practice. - Strong written communication skills, able to draft clear, accurate responses to legal process and explain complex policy to both law enforcement and internal stakeholders. - Ability to stay calm, methodical, and detail-oriented in time-sensitive or emergency situations. - Comfort handling sensitive, confidential information with a high degree of discretion. - Working knowledge of Google Drive, Excel, or Google Sheets for collaboration and basic data analysis. - Genuine interest in law, policy, and privacy, and a desire to build expertise at this intersection. WHY REMOTE Instacart is a Flex First team, which means we offer flexible work arrangements that allow you to choose where you do your best work. This could be from home, an office, or your favorite coffee shop, as long as you stay connected and build community through regular in-person events. BENEFITS Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote, and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Offers may vary based on many factors, such as candidate experience and qualifications.