Technical Operations Engineer, Payments

ABOUT THE ROLE Stripe is a financial infrastructure platform for businesses, empowering millions of companies to accept payments, grow their revenue, and accelerate new business opportunities. As a Technical Operations Engineer in the Payments organization, you will play a critical role in shaping Stripe's approach to managing global network costs, driving business growth, and increasing the GDP of the internet. WHAT YOU'LL DO As a Technical Operations Engineer, you will collaborate across the company to analyze billions of dollars moving through the Stripe platform. Your responsibilities will include: - Translating complex network specifications into implementation instructions to create billing models for new and revised fees - Influencing product strategy to minimize network costs - Working with Product and Engineering to implement cost-saving opportunities - Partnering with Finance to prioritize areas for investment and explain trends in costs and margin impact - Monitoring and maintaining the accuracy of fees through validation and alerting - Creating fee explainability for internal and external stakeholders - Hosting education sessions for internal teams to scale knowledge - Introducing data and process efficiencies to meet the scale and speed of Stripe - Scaling our network cost operation by driving the design, documentation, and training of operational processes to leverage partner relationships WHAT YOU'LL NEED To succeed in this role, you will need: - 5+ years of experience in Payments at a leading technology or payments company - Experience writing SQL to query relational databases - Experience managing communications and workflows with technical and non-technical teams across internal and external stakeholders - Experience mentoring junior team members in technical skill development, operational strategy, and problem-solving - Experience navigating the nuanced complexity of financial systems and solving large-scale, technical challenges - Strong financial modeling and analytical skills to investigate, prioritize, and identify the root cause of issues - Experience managing multiple, concurrent work streams, identifying and triaging technical issues, and driving solutions with clear metrics to show impact WHY REMOTE As a remote employee, you will have the flexibility to work from anywhere, at any time, while still being part of a dynamic and collaborative team. You will have the opportunity to work on complex technical challenges, drive business growth, and contribute to the success of Stripe's Payments organization. BENEFITS - Competitive salary - Flexible schedule - Comprehensive health plan - Parental leave - Education stipend - Life insurance - Equipment stipend - Opportunities for professional growth and development