Staff Software Engineer, Customer Administration

ABOUT THE ROLE We are seeking a highly skilled Staff Software Engineer to join the Customer Administration Engineering (CAE) team at Coinbase. As a technical anchor for the team, you will drive architectural decisions, mentor engineers, and lead the delivery of high-impact, cross-cutting platform capabilities. This is an exciting opportunity to work on a secure, foundational platform that powers customer data operations across Coinbase. WHAT YOU'LL DO As a Staff Software Engineer, you will be responsible for architecting and delivering foundational platform capabilities, including MCP tool registries, AI orchestration layers, risk-based access automation, and the away-team contribution model. You will also drive the evolution of Control Center into an AI-agent-ready, headless operations platform, designing and implementing MCP procedure constructs, agentic guardrails, HITL orchestration, and evaluation frameworks. Additionally, you will partner with the Engineering Manager and Product counterparts to define architectural roadmaps, author TDDs, lead design reviews, and decompose complex initiatives into deliverable milestones. You will also be responsible for building and maintaining highly reliable, secure, distributed backend services, owning SLO definitions, observability instrumentation, incident response, and operational readiness for Tier-1 platform systems. Furthermore, you will collaborate across EAA engineering teams, Product Engineering, and Security Engineering to deliver cross-functional outcomes and drive shared platform primitives that eliminate duplicated infrastructure across the portfolio. WHAT YOU'LL NEED To be successful in this role, you will need 8+ years of hands-on software engineering experience, with a demonstrated track record of architecting and delivering large-scale, high-traffic distributed systems in production. You will also need deep proficiency in backend service design, API development (gRPC, MCP, GraphQL), and scalable microservices architectures. Additionally, you will need strong experience with cloud-native infrastructure and the modern backend stack, including AWS, Kubernetes, Terraform, BuildKite/CircleCI, event-driven architectures (Kafka, MQ), distributed caching (Redis/Memcached), and proficiency in SQL and/or NoSQL databases. You will also need a track record of building secure, compliant internal tools or platforms, with deep appreciation for security controls, access management, audit logging, data governance, and engineering rigor in a regulated financial services environment. Experience building or integrating with agentic AI systems, including MCP servers, LLM orchestration layers, RAG pipelines, HITL workflows, or evaluation and guardrail frameworks for production agentic workloads, is also highly desirable. WHY REMOTE Coinbase is a remote-first company, with quarterly in-person working sessions called “surges.” As a remote team member, you will have the flexibility to work from anywhere while still being part of a collaborative and dynamic team. BENEFITS Coinbase offers a competitive target annual base salary range of ₹9,424,500, as well as equity and bonus eligibility and benefits (including medical, dental, and vision).