Staff AI Engineer | US | Remote

ABOUT THE ROLE We are seeking a highly skilled Staff AI Engineer to join our Revenue Operations organization at Grafana Labs. As a Staff AI Engineer, you will own the AI agent infrastructure and automation platform that powers our GTM teams. You will build multi-agent architectures, LLM integrations, and backend services that connect AI models to internal and third-party data platforms. WHAT YOU'LL DO As a Staff AI Engineer, you will be responsible for designing and shipping production systems that teams depend on daily. You will identify the highest-leverage problems across Sales, Customer Success, and Marketing, design the solutions, and ship them. You will define the technical direction for the automation platform, including data models, API contracts, shared libraries, reference architectures, and partner with Data Engineering, GTM Systems, Field Operations, and GTM leadership to build scalable, self-service automation that eliminates manual work and drives operational efficiency. Your key responsibilities will include: Agentic Tool Development - Own end-to-end development of multi-agent AI systems, from architecture and implementation through testing, deployment, and ongoing operation - Build modular, composable agentic systems using orchestration frameworks that operate 24/7 across teams - Develop reusable agentic skills that agents invoke across interfaces - Implement observability and feedback loops including logging, performance metrics, prompt iteration, model evaluation, and cost management - Establish governance and compliance standards for AI workflows including access controls, audit trails, PII handling, and human-in-the-loop escalation paths Systems Integration & Backend Services - Build MCP servers, APIs, CLIs, and microservices connecting AI models to business systems - Architect data flows for retrieval-augmented generation, connecting LLMs to internal knowledge bases, customer data, and real-time business context - Build serverless or containerized services that scale with usage and integrate with Grafana's cloud infrastructure Automation & Workflow Manufacturing - Partner with RevOps, Demand Generation, Regional Marketing, and SDR teams to scope high-impact automation problems, identify bottlenecks, and build solutions with measurable business outcomes - Design and deploy workflows using orchestration tools with CI/CD, testing, and production reliability standards - Build systems designed for self-service with documentation, playbooks, and enablement materials that let partner teams operate independently WHAT YOU'LL NEED To be successful in this role, you will need: - 8+ years of software engineering experience with depth in backend development, systems integration, or data/analytics engineering - 2+ years hands-on experience applying LLMs/AI to production workflows, not just prototypes - Strong proficiency in Python and JavaScript/Node.js with Git-based workflows, code review practices, and testing discipline - Hands-on experience with LLM frameworks and patterns including prompt engineering, RAG, function calling/tool use, structured output parsing, and evaluation - Experience building and operating multi-agent systems at scale WHY REMOTE We are a 100% remote company with 1,600+ team members across 40+ countries, and we are looking for applicants from the USA time zones only at this time. BENEFITS We invest heavily in developer productivity, providing