Staff AI Engineer | Canada | Remote

ABOUT THE ROLE We're seeking a Staff AI Engineer to join our team at Grafana Labs, a 100% remote company with 1,600+ team members across 40+ countries. As a Staff AI Engineer, you will own the AI agent infrastructure and automation platform that powers our Marketing Operations organization. You'll build multi-agent architectures, LLM integrations, and backend services that connect AI models to internal and third-party data platforms. WHAT YOU'LL DO As a Staff AI Engineer, you will be responsible for designing and shipping production systems that teams depend on daily. You will own the technical direction, identify high-leverage problems across Marketing, RevOps, and SDR teams, and design solutions that drive operational efficiency. Your key responsibilities will include: - Building multi-agent AI systems from architecture and implementation through testing, deployment, and ongoing operation - Developing reusable agentic skills that agents invoke across interfaces - Implementing observability and feedback loops including logging, performance metrics, prompt iteration, model evaluation, and cost management - Establishing governance and compliance standards for AI workflows - Building MCP servers, APIs, CLIs, and microservices connecting AI models to business systems - Architecting data flows for retrieval-augmented generation (RAG) connecting LLMs to internal knowledge bases, customer data, and real-time business context - Partnering with RevOps, Demand Generation, Regional Marketing, and SDR teams to scope high-impact automation problems and build solutions with measurable business outcomes WHAT YOU'LL NEED To be successful in this role, you will need: - 8+ years of software engineering experience with depth in backend development, systems integration, or data/analytics engineering - 2+ years hands-on experience applying LLMs/AI to production workflows - Strong proficiency in Python and JavaScript/Node.js with Git-based workflows, code review practices, and testing discipline - Hands-on experience with LLM frameworks and patterns including prompt engineering, RAG, function calling/tool use, structured output parsing, and evaluation - Experience building and operating multi-agent systems at scale - Ability to diagnose business problems before writing code and think in workflows and outcomes WHY REMOTE As a 100% remote company, we offer a flexible schedule and the opportunity to work with a global team. We are looking for candidates from Canada, with the exception of residents of Quebec. BENEFITS - Competitive salary - Flexible schedule - Access to AI coding assistants - Opportunity to work with a global team - Comprehensive health plan - Parental leave - Education stipend - Life insurance - Equipment stipend