Sr. Applied AI/ML Scientist

ABOUT THE ROLE NewsWhip by Sprout Social is seeking a highly skilled Senior Applied AI/ML Scientist to join its AI, Data and Intelligence Business Unit. As a key member of the team, you will be responsible for designing and delivering production-ready LLM-powered features that drive business outcomes for NewsWhip's customers. WHAT YOU'LL DO As a Senior Applied AI/ML Scientist, you will be working on a wide range of challenging projects that involve building and shipping LLM-powered features, driving quality, evaluation, and observability, and leading technically and influencing cross-functionally. Your responsibilities will include: - Architecting and delivering production agentic workflows that combine ambient and interactive agents to enrich, monitor, summarise, and surface insights across NewsWhip's data continuously. - Designing LLM-powered content enrichments that feed directly into customer reporting, alerts, and intelligence briefings, turning raw news signals into structured, decision-ready outputs. - Leading the technical direction for tool-augmented LLM systems, including MCP-compatible services, function-calling patterns, and multi-step reasoning workflows. - Making architecture-level decisions about when to use retrieval, when to use agents, when to fine-tune, and when a smaller model or classical NLP approach is the right answer. - Defining structured prompting standards, output schemas, and reusable patterns that the wider engineering team can build on. - Driving quality, evaluation, and observability through offline benchmarks, online experimentation, regression detection, and human-in-the-loop review. - Building observability into every LLM feature, including tracing, cost tracking, latency budgets, quality metrics, and drift monitoring. - Making pragmatic trade-offs between model quality, latency, and cost, and being accountable for them. - Evolving the embedding and semantic search infrastructure that underpins NewsWhip's intelligence layer, including chunking strategies, hybrid search, and re-ranking. - Improving retrieval relevance as one component of a broader agentic architecture. - Partnering with Product and UX to translate ambiguous AI ideas into shipped features customers actually rely on. - Leading technical design discussions and representing the AI team in architecture decisions. - Raising the bar through code review, mentorship, and writing, and helping less experienced engineers grow into strong AI practitioners. WHAT YOU'LL NEED We're looking for an experienced and highly technical Senior Applied AI/ML Scientist who embraces challenges, practices a growth mindset, and is eager to collaborate with a variety of stakeholders to provide data-driven solutions to business leaders and to NewsWhip's by Sprout Social customers. You will have a strong background in AI, ML, and NLP, with experience in designing and delivering production-ready LLM-powered features. WHY REMOTE NewsWhip by Sprout Social offers a remote work arrangement, allowing you to work from anywhere while being part of a collaborative and dynamic team. BENEFITS NewsWhip by Sprout Social offers a competitive salary, flexible work arrangements, and a comprehensive benefits package.