Solutions Engineer | East or Central US | Remote

ABOUT THE ROLE Grafana Labs is a fast-growing technology startup that's revolutionizing the observability cloud. We're a 100% remote company with a global collaborative culture, and we're looking for a talented Commercial Solutions Engineer to join our team. As a key member of our Commercial Solutions Engineering team, you'll play a crucial role in educating potential and existing customers about our products, ensuring their success, and helping us grow our business. WHAT YOU'LL DO As a Commercial Solutions Engineer, you'll be responsible for: * Partnering with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers * Owning the technical engagement with customers and helping to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility * Delivering product and technical presentations to potential and existing customers * Proactively communicating with customers and internal teams to provide a feedback loop on our products and the competitive landscape * Driving product conversations based on need and problems learned during customer interactions * Working with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material WHAT YOU'LL NEED To be successful in this role, you'll need: * 5+ years of technical pre-sales experience, ideally with Open Source technologies or in the Metrics/Monitoring space * Strong written and oral communication skills to collaborate with internal teams and worldwide customers * A technical mindset and a desire to grow technically * Self-motivation, initiative, creativity, and a willingness to take on new challenges * Experience working in a remote environment and collaborating with international teams WHY REMOTE As a remote-first company, we're looking for someone who is comfortable working independently and collaborating with a global team. You'll need to be able to learn to work and collaborate with our international team and communicate effectively with our worldwide customers. BENEFITS * OTE (On-Target Earnings) compensation range in the United States is $182,000 - $226,000 * All roles include Restricted Stock Units (RSUs) as part of our compensation package