Solutions Architect

ABOUT THE ROLE We are seeking a Solutions Architect to join our Field Engineering team at Vercel, a leading agentic infrastructure company. As a trusted advisor to our enterprise customers, you will play a critical role in shaping the future of web development and AI-powered applications. You will work closely with our customers to design and implement future-state architectures, drive technical discovery, and deliver tailored demos and workshops that showcase the value of Vercel's platform. WHAT YOU'LL DO As a Solutions Architect, you will be responsible for: - Partnering with Sales to lead technical discovery, qualify customer use cases, and shape solution strategy for key opportunities - Designing target architectures for modern Agentic workflows, AI and web applications on Vercel, including frontends, APIs, data and edge services, and integrations with headless and composable ecosystems - Creating and delivering tailored demos, technical presentations, and workshops that clearly articulate Vercel's value and differentiate our platform - Owning and running proofs of concept and pilots end-to-end, defining success criteria, guiding implementation, removing technical blockers, and ensuring executive-level outcomes are documented - Acting as lead architect post-sale for strategic accounts, guiding onboarding, reference implementations, migration patterns, and best practices for building and operating on Vercel - Proactively engaging with customers on performance, reliability, and cost optimization, using metrics like Core Web Vitals, Lighthouse, and observability data to drive continuous improvement - Collaborating with other members of the Field Engineering Team to standardise playbooks, reusable assets, and patterns that scale across customers and regions - Responding to and coordinating security, compliance, and architecture reviews, partnering with internal specialists on areas like data protection and regulatory requirements - Capturing recurring themes, patterns, and gaps from the field and feeding them back into Product and Engineering roadmaps as the technical Voice of the Customer - Contributing to internal enablement and external content (reference architectures, example repos, talks, and blog posts) that help developers be successful on Vercel WHAT YOU'LL NEED - Significant experience in a customer-facing technical role (solutions architect, sales engineer, platform architect, Agency Software Engineer) working with modern web or cloud platforms - Strong hands-on skills with JavaScript/TypeScript and modern web frameworks, ideally including Next.js, and the ability to review and discuss application code with engineering teams - Understanding of web performance, caching, networking, and security fundamentals, ideally AI/LLM powered applications and Agentic workflows, and the ability to translate them into practical guidance for enterprise architectures - Ability to discuss business outcomes with executives and implementation details with developers, switching context quickly while maintaining credibility - Track record of owning complex technical projects, juggling multiple stakeholders, and delivering on time in fast-moving environments - Familiarity with cloud platforms (such as AWS, Azure, or GCP) and how SaaS and edge platforms integrate into broader enterprise architectures - Empathy for developers and a passion for great developer experience, with the ability to help teams build accurate mental models of how platforms work WHY REMOTE As a remote employee, you will have the flexibility to work from