Solutions Architect -Spanish Speaking

ABOUT THE ROLE Intercom is redefining how businesses connect with their customers through a unified messaging platform that blends chat, email, and automation. As a Solutions Architect – Spanish Speaking, you will be the trusted technical advisor for our Spanish‑speaking enterprise clients, ensuring they derive maximum value from Intercom’s suite of products. You will work closely with sales, product, engineering, and customer success teams to translate complex business challenges into tailored, scalable solutions that drive adoption and revenue growth. Your influence will shape product roadmap decisions and help Intercom maintain its position as the industry leader in customer communication. WHAT YOU'LL DO You will lead technical discovery sessions to uncover customer pain points and define solution requirements. You will craft and deliver compelling pre‑sales presentations that articulate Intercom’s value proposition in Spanish. You will design and execute proof‑of‑concepts that showcase the platform’s capabilities and validate ROI. You will serve as the primary resource for RFPs, security inquiries, and compliance questions, providing clear, concise responses and escalating complex issues as needed. You will collaborate cross‑functionally with product and engineering to capture customer feedback and influence future releases. You will continuously refine the Solutions Engineering playbook, ensuring best practices are documented and shared across the team. WHAT YOU'LL NEED A minimum of three years in a technical sales or solutions engineering role, managing C‑level technical and business relationships. Fluency in Spanish and strong written and verbal communication skills in both Spanish and English. Deep technical acumen with experience in cloud integrations, API design, and data security best practices. Proven ability to conduct independent problem solving while thriving in a collaborative environment. Excellent time‑management skills and the capacity to juggle multiple high‑priority engagements. A passion for empathy, curiosity, and a relentless focus on customer success. Willingness to travel occasionally to client sites and partner events. WHY REMOTE Intercom’s distributed culture empowers teams to work from anywhere, fostering asynchronous collaboration and flexible schedules that respect personal and family commitments. Remote employees benefit from a high‑performance environment that balances autonomy with regular touchpoints, ensuring alignment across time zones. Our remote‑first approach allows you to focus on delivering value to customers without the constraints of a fixed office location, while still enjoying the camaraderie of a global, mission‑driven team. BENEFITS Competitive health, dental, and vision coverage for you and your dependents. Generous paid time off, including paid parental leave and flexible sick days. A remote work stipend to support home‑office setup and utilities. A dedicated learning budget and access to industry conferences, courses, and certifications. Equity participation through restricted stock units. Comprehensive wellness programs, mental health support, and a culture that values work‑life balance.