Solutions Architect, LATAM

ABOUT THE ROLE As a Solutions Architect, LATAM, you will be a trusted advisor to our customers in Latin America. You will help them understand how GitLab's DevSecOps platform can solve real software delivery challenges and drive measurable business outcomes. You will own the technical side of the sales cycle, from discovery and value stream assessment through proof of concept and workshops, guiding customers as they evaluate and adopt GitLab. WHAT YOU'LL DO You will engage with prospects and customers across LATAM to provide technical expertise and guidance throughout the pre-sales process. You will collaborate with regional sales directors and account executives to shape and execute account strategies that drive GitLab adoption. You will own technical evaluations, including proof of value activities, tender and audit responses, and the design and delivery of technical workshops. You will serve as the Directly Responsible Individual on Customer Success Plans, ensuring technical risks are identified, addressed, and aligned to customer business outcomes. You will build and maintain strong relationships with customer stakeholders so they become confident GitLab advocates within their organizations. You will act as the customer advocate to internal teams by sharing feedback and insights with Product, Engineering, Sales, and Marketing. You will maintain and deepen your expertise in GitLab and related technologies through training, certifications, and the creation of reusable technical examples for customers and partners. WHAT YOU'LL NEED You will need the ability to communicate clearly with technical and non-technical stakeholders across Latin America. You will have a background in technical pre-sales, solution consulting, or information technology roles where you have supported a sales cycle or customer adoption journey. You will have experience with modern software development or operations practices and related technologies, including version control, CI/CD, and cloud-based environments. You will have an understanding of the end-to-end software development lifecycle and how DevSecOps practices, including continuous integration and continuous deployment, support business outcomes. You will be able to design and present technical solutions that address customer requirements, including running proofs of concept, workshops, and technical evaluations. You will have skill in building trusted relationships with customers and internal partners, and representing customer needs back to Product, Engineering, Sales, and Marketing. You will be able to work independently in a remote, distributed team, manage multiple priorities, and adapt to different customer segments and industries. WHY REMOTE As a Solutions Architect, LATAM, you will work closely with a regional sales director, account executives across enterprise, mid-market and public sector segments, and other Solutions Architects. You will report to a senior manager in the US. You will have the opportunity to build deep relationships with customers, shape technical strategy for key accounts, and become the go-to technical advocate for GitLab in the region. BENEFITS As a GitLab employee, you will be eligible for a comprehensive health plan, parental leave, education stipend, life insurance, equipment stipend, and flexible schedule.